Check-in time is from 15:00 until 22:00.
Arrivals before 15:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.
Yes, you are welcome to leave your luggage with us until the rooms is ready. Meanwhile, we will do our best to prepare your rooms sooner and offer you an earlier check-in.
For arrival after 22:00, we can arrange self-check-in. You can access the property and your room by retrieving the keys from a lock box placed by the entrance door, allowing you to let yourselves in when you arrive. However, this must be confirmed by the Front Desk before arrival. Therefore, please inform us promptly of any delays or late arrivals.
Check-out time is until 10:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at reception and retrieve it at a later time.
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Pets are allowed at our guesthouse at an extra charge of 10,00 EUR/pet/night.
The general occupancy is 1-2 persons per room. Extra beds for a third or fourth occupant are allowed only in the One-Bedroom Apartment (surcharge applies), all other rooms have no available extra space. Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 40,00 EUR/night for using an extra bed.
Children from 3 years old to 11 years old can stay for 25,00 EUR per child per night in existing bedding. Children 12 years old and over stay for 40,00 EUR per child per night in existing bedding.
Visit www.viva-rooms.com and insert your desired dates of arrival and departure, and the number of rooms (the number of adults and children can be selected in the next step). Then follow the steps as displayed on the screen. After successfully completing your reservation, you will receive an e-mail confirming your reservation.
Please contact us immediately in order to check if your reservation was processed correctly. You can contact us by calling our Front Desk at +386 40 901 555 or sending us an e-mail at info@viva-rooms.com.
Reservations can be confirmed by entering your credit card details for a pre-authorisation or by paying an advance as a guarantee of arrival.
Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.
In case any issues arise during the reservation process, please call our Front Desk at +386 40 901 555 or send us an e-mail at info@viva-rooms.com.
It is very likely that our system is not able to process your credit card due 3DSV or 3DSV2 security protocols. Please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation anytime before the arrival date. Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period. If you have chosen one of our non-refundable or pay-in-advance offers, your credit card will be charged for the entire amount when making the reservation.
If you don’t have a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival. You can request a pro forma invoice by sending us an e-mail to info@viva-rooms.com.
Whether you can change or cancel your reservation free of charge depends on the cancellation policy selected during the reservation process.
The cancellation policy is displayed when selecting the preferred room type and rate, and it is also included in the confirmation details of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.
You can change or cancel your reservation by sending an e-mail to info@viva-rooms.com.
Unfortunately, if you fail to change or cancel your reservation on time, you will be charged the total amount of the reservation.
During the reservation process, you can select to pay upon arrival. Nevertheless, we will ask for your credit card details just to perform a pre-authorisation, which will guarantee your reservation. To learn more about pre-authorisations, please check our Guesthouse Policies.
Because Viva Rooms is located in Ljubljana’s historical centre, a car-free zone, we do not own a parking area. However, parking is possible on the streets and parking spaces nearby.
Parking in the street costs 0,80-1,30 EUR per hour, and it is free from 19:00 till 7:00. Please be aware that you must renew the parking ticket every 2 hours, and you cannot prepay parking for an entire day.
To ensure a more comfortable stay, we recommend parking in one of the parking lots nearby. The cheapest public parking is 10 minutes away from us (8 EUR/day) – on Trg osvobodilne fronte street (by the central train/bus station). There is also Tivoli Park, less than 10 minutes from us (approx. 15 EUR/day), or Union Hotel’s underground garage on Miklošičeva Street (across the street from us, approx. 20 EUR/day).
There are no free parking options anywhere in the area.
You can stop shortly (max. 5-10 minutes) in front of our building and entrance, to leave the luggage.
You will find a charging station, on the other side of the street, across from our building. You can also check the interactive map for additional charging stations on the website Gremo an elektriko.
We do not offer pick-up service from the station but you can call a taxi or we can call one for you. Please be careful not to take one of the taxis waiting in front of the station, as they tend to overcharge.
We offer only intercity transfers. If you require a transfer from the bus/train station, you can call a taxi or we can call one for you.
Yes, we offer airport transfers in collaboration with our partner Welcome Pickups. If you require a transfer from or to Ljubljana Airport, you can book it directly by clicking on this link.
As Viva Rooms’ reception hours are limited, please verify your scheduled arrival time and our policies regarding eventual late check-ins before booking a transfer.
The general price is 47 EUR per way. However, the price may increase if you travel with more than 3 pieces of luggage.
For an exact estimate, we suggest that you go directly to our booking page, where you can insert the date and hour of the transfer, and the number of passengers and luggage pieces.
We do not have a storage room for bicycles but they can be safely locked in the courtyard behind our building.
It is neither possible (due to space limitations) nor allowed to store bicycles in our guestrooms.
All of our rooms offer a view of Miklošičeva Street.
Our prices are subject to change depending on the period of stay and availability of accommodation. Accommodation prices can be found by selecting your dates on our website at www.viva-rooms.com or by sending an inquiry to info@viva-rooms.com.
After selecting the dates at www.viva-rooms.com, you will find a detailed description of what is included in the price of the selected room. A detailed description is also included in the reservation confirmation e-mail that you receive after completing your reservation.
Visit our page Special Offers where you will find all of our exclusive deals.
We do not serve breakfast at our guesthouse but the staff will be happy to give you great recommendations for breakfast options nearby.
Breakfast is not included as we do not offer it at our guesthouse.
