Frequently asked questions (FAQ)


When is the check-in time?

Check-in time is from 15:00 until 20:00. Arrivals after 20:00 are not possible, so we kindly ask you to revise your travel plans, if needed, and arrive on time. Should you fail to do so, your reservation will be marked and charged as a no-show. Arrivals before 15:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.


When is the check-out time?

Check-out time is by 10:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.


Do your serve breakfast?

We do not serve breakfast at our guesthouse but the staff will be happy to give you great recommendations for breakfast options nearby.


Can I get your price list?

Our prices are subject to change depending on the period of stay and availability of accommodation. Accommodation prices can be found by selecting your dates on our website at or by sending an inquiry to


How do I make an online reservation?

Visit and insert your desired dates of arrival and departure, and the number of rooms (the number of adults and children can be selected in the next step). Then follow the steps as displayed on the screen. After successfully completing your reservation, you will receive an e-mail confirming your reservation.


Why do I have to provide my credit card number during the reservation process?

To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation anytime before the arrival date. Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period. If you have chosen one of our non-refundable or pay-in-advance offers, your credit card will be charged for the entire amount when making the reservation.


My credit card is valid. Why can’t I complete my reservation?

Please check once again if all the data from your credit card have been correctly entered, and check the type of credit card. We accept only MasterCard, Visa and American Express. If all the data is correct, please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.


How can I book a room if I don’t have a credit card?

If you don’t have a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival. You can request a pro forma invoice by sending us an e-mail to


Can I cancel my reservation free of charge?

If you book online, the cancellation policy is displayed when selecting the preferred room type and rate. The cancellation policy is also included in the confirmation of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.


How can I find out what is included in the accommodation price?

After selecting the dates at, you’ll find a detailed description of what is included in the price of the selected room. A detailed description is also included in the reservation confirmation e-mail that you receive after completing your reservation.


How can I confirm my reservation?

Reservations can be confirmed by entering your credit card details for a pre-authorisation or by paying an advance as a guarantee of arrival.


How can I change or cancel my confirmed reservation?

You can change or cancel your reservation by sending an e-mail to


Can I reserve a parking space?

Since Viva Rooms is located in the city centre, we do not have our own parking space. Parking is possible on the streets nearby (there are parking machines on the street). Parking in the street costs 0,70-1,20 EUR per hour, and it is free from 19:00 till 7:00. Please be aware that you must renew the parking ticket every 2 hours, and you cannot prepay parking for an entire day.

To ensure a more comfortable stay, we recommend parking in one of the parking lots nearby. The cheapest public parking is 10 minutes away from us (8,00 EUR/24h) – on Trg osvobodilne fronte street (by the central train/bus station).

There is also Union Hotel’s underground garage on Miklošičeva street (across the street from us, approx. 20,00 EUR/day) or Tivoli I & II (10 minutes away, approx 13,00-15,00 EUR/24h).

You can also check this website, where you can find parking places, opening hours and prices all over the world: Parkopedia – Ljubljana


Can I pay when I arrive at the guesthouse?

You can pay upon arrival. We will just ask for your credit card details upon booking to perform a pre-authorisation, which will guarantee your room. To learn more about pre-authorisations, please check our Guesthouse Policies.


Are pets allowed at your property?

Pets are allowed at our guesthouse at an extra charge of 10,00 EUR/pet/night.


Is there a kitchen in your rooms?

Our guesthouse or rooms do not have a kitchen except for the One-Bedroom Apartment. However, in each room you will find a kettle, cups and glasses to prepare tea/coffee.


Can I get an extra bed in the room?

The general occupancy is 1-2 persons per room. Extra bed for a third occupant is allowed only in the One-Bedroom Apartment (surcharge applies). Reservations of an extra bed must be arranged before arrival and is only final when confirmed by our guesthouse. Alternatively, you can choose to book our Quadruple Room.


Is my child entitled to a free stay or discount?

All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 15,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 25,00 EUR/night for using an extra bed. These costs are not calculated in the room rate and will be charged separately.


I’m having trouble making an online reservation. Is there a number I can call for help?

In case any issues arise during the reservation process, please call our Front Desk at +386 40 901 555 or send us an e-mail at


Am I required to enter my credit card details to book a room on your website?

Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.


Can I smoke in the room?

Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00€ for smoking in our rooms.

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